Our Policies

CasaBling's Accommodations
You're staying in some of the best locations on Galveston Island

Our office hours are 8 am till 9 pm Central time, 7 days per week. (We are also available on holidays.) We do offer emergency numbers for renters 24/7. These numbers are posted in your rental and in your reservation confirmation email.

Confirmation of rental is assumed when the renter has given his/her credit card information to CasaBling^TM (a.k.a., TCS&I) and payment has cleared our banking system. When paying by credit card the renter's credit card is charged the entire reservation fee at time of confirmation and confirmations will be emailed to renter. (Confirmations are usually emailed within an hour and never more than 24 hours.)

Your credit card will be billed with our company name: TCSandI. (Trust, Care, Service and Ideal)

We do ask for the entire amount of your reservation before reservation is confirmed. Please do not assume your booking is reserved with a phone call. We do not hold reservations without payment. We will need your credit card information and total amount will be charged before your booking is blocked out for your dates.

Directions to the condo or home and to secure your your key and/or parking passes will be emailed to you. Addresses for our rentals WILL NOT be given to anyone prior to reserving. This is to protect the privacy of the current guests and to protect you during your stay.

Acceptance of your reservation confirmation tells us that you have read our policy page and will abide by these policies.

We do not offer online calendars. Our reasons for this are sound, having to do with both your safety and security as well as ours. Please call or email us to check for availability.

We reserve the right to request a security/cleaning deposit of a minimum of $100.00 to $300.00 which is fully refundable as long as rental is left in respectable shape and there is no damage when renter departs.

We reserve the right to refuse rental to anyone we do not feel will abide by our policies.

All of our accommodations are NO SMOKING homes. If you are smokers, please respect our next guests who may not be smokers, and smoke outside only. Additional charges ($200.00) WILL be incurred, without notice, if this policy is violated. Please smoke on the balcony in our condos, or outside in our other accommodations.

Please respect our arrival and departure times (unless prior arrangements have been made.)

Check-in and -out times are 4 PM (arrival) and before 11 AM (departure.) We ask that you please respect us and abide by those times. We have a reputation for cleanliness and attention to detail to uphold, verified my many past guests. We need the time to prepare your accommodation both before your arrival and after your departure.

Damaged or missing items, as well as any long distance or other telephone charges made, will be billed to renter's credit card (after due notification to renter), or deducted from renter's security deposit, or appropriate legal action will be undertaken to reimburse CasaBling^TM for any such losses.

Items left in the accommodation will be returned if requested, and an appropriate amount charged to renter's credit card for shipping the item to you.

All occupants must be 21 years of age or older unless accompanied by parents.

Our homes have a maximum capacity which is listed. We do not allow large parties at any rental. If this policy is violated your party will be asked to leave and no refunds will be issued.

If the police have to be called for any reason, for any member of your party, you will be asked to leave and no monies or deposits refunded. Any legal expenses will be rentors responsibility.

Maid Service is not provided during your stay, nor are additional consumables such as toilet paper, paper towels and coffee other than what we provide on your arrival, however there are ample towels and sheets available in your rental.

Our homes have a timed keyless door lock. Instructions for using the keyless lock will be emailed to you with your reservation confirmation. You will not be issued a key.

Pets ARE allowed in some of our accommodations for a fee. But we ask that you limit it to ONE pet and their size to 25 lbs. or under. Please understand that owners will be liable for pet damage. You will need to pick up after your pet and respect the leash laws of the community. At no time can pet be left alone unless they are in an approved animal crate. This does not apply to our Casa Del Mar condos where there is a strict no pets policy and pets are not allowed at any time.

You are renting from a private owner and not the Casa Del Mar management company. CDM consists of 276 privately owned condos and we prefer to manage and maintain our own properties. We strive to add a cozy and homey touch to each condo rather than the "hotel" feeling of other properties.

We urge you to heed our strong suggestion to replace your key into the lockbox after your arrival and use the key hanging just inside the door. If you lock yourself out and we need to come and unlock it for you, you will be subject to a $20 additional fee. Casa Del Mar personnel are not allowed to unlock our doors for you.

On your departure please leave your keys where you found them. Missing keys will automatically be billed to renter's credit card or deducted from any security deposit in the amount of $75.00 without notification.

At No Time are more than 6 persons (4 adults and 2 small children) allowed in our condo suites - per Fire Department regulations. No exceptions.

Guest laundry facilities are conveniently located near your condo at the Casa Del Mar near the elevators.

NO charcoal or gas grills are allowed on Casa Del Mar balconies or inside any of our rentals at any time. (Duh!)

No drying towels or other bulky items are allowed on Casa Del Mar balconies.

If Casa Del Mar Security has to be called at any time and they ask you to leave, we will not refund any monies.

If cancellation becomes necessary for any reason prior to 30 days before arrival a refund will be returned less a cancellation fee of 20% of the total reservation fee.

No refunds will be issued for cancellations occurring less than 30 days before arrival. Although, if we can rebook the same dates, we will refund those monies less the 20% cancellation fee.

If cancellation becomes necessary within 30 days and 8 days before arrival, the full monetary value of the reservation can be used for reservations at a later date within 6 months from the date of cancellations , less the 20% cancellation fee. You will be billed at the standard rate for the new dates, subject to availability.

(For instance: if your original dates are for low season, you can apply that to mid or peak season at the advertised rates. Peak season reservations which move to mid or low season dates, will be billed the lower advertised rates. This option must be used within 3 months of the date of cancellation. (This option is not transferable to another party.)

If cancellation occurs for any reason less than 7 days prior to arrival , half the reservation is lost plus a cancellation fee of 20% of the total reservation fee. The remainder can be applied to a later date as noted above.

However, if Galveston comes under a weather evacuation order on your dates we will offer you either a refund or the use of your funds in the same accommodation if available at a later date within 6 months.

No refunds will be issued for arrivals or departures any days later or earlier than rented and noted on your reservation confirmation. Please read your confirmation and carefully check the dates which are emailed to you.

Changing dates or accommodations will subject you to a $25 change fee (except in the case of an evacuation order due to weather.)

We understand emergencies and life happens. We will do our best to work with you if you need to cancel or move your dates. Please call and talk to us!

· Jamaica Palms is equipped with a hot tub, however guests are reminded that they are renting Jamaica Palms and not the hot tub specifically. Sometimes conditions may occur that render the hot tub unusable. We regret that this may occur and we take every effort to insure that this will not happen, however no refunds will be offered for a non-working hot tub.

Please use our hot tubwisely. Hot tubs are set at a certain temp to minimize any risk to our guests. The control panel for this option is locked for your safety.

Never leave children unattended in the hot tub at any time for any reason.

Cleaning and Departure:

We do ask that you leave the rental respectfully.

Take out your garbage.

Wash and put away dishes.

Remove all food from the refrigerator.

Stove and microwave spills must be wiped up.

Basic cleaning supplies for your use are available in each of the rentals under the kitchen sink including oven cleaners. (This helps to keep our costs down.)

We take care of the linens for you. If your rental has a washer/dryer and you start the towels we will love you forever. There is laundry soap available for this reason.

Leave the beds unmade. You do not need to strip the beds and pillows.

Turn off all inside and outside lights.

Furniture should not be rearranged for any reason.

Close and lock all windows and doors before you leave at 11AM.

Basically, leave the rental the same way you found it.

My cleaning crew are happy to accept TIPS! Even an unopened soda or two left in the fridge is appreciated.

We understand reasonable use but if rental is left in sad shape, actual cleaning charges ($100 per hour) will apply.

We suggest that you use the "golden rule" or "Do unto others as you would ....". We will take pictures and document our concerns and call or email asking you to reimburse us for actual cleaning services and your cleaning security fee will not be returned.

If you have any suggestions or complaints we ask you to call or email us. This help us improve and do a better job for your next visit and for future guest. We do appreciate your input!

We want you to enjoy your stay. We want you to tell your friends and family about us and come back to stay many times with CasaBling on your next visits to our island!

And most of all... Relax! Enjoy yourselves during your stay on our island! Come back often!